FREQUENTLY ASKED QUESTIONS

Is this intended to be a feminine hygiene cleansing product?

Our Deck Line and Kitty Wipes were created with skin care in mind and we keenly focus on just that. To help give you the most gentle and effective results without imbalancing your natural state, our products do not contain cleansing or pH balancing properties.

How often should I use my new products?

The key to any successful skincare routine is consistency and correct product layering. Wait (48 hours) after your hair removal appointment before using your Scrub - your skin is a little too fresh to exfoliate right away. Your Polish can be used as soon as the last bit of hair is removed. For best results, both your Scrub and Polish are safe to use daily, but we recommend at a minimum 3 times a week!

How do I get the best use out of my products?

We got your kitty’s best life covered in 2 easy steps! In the shower, use a generous amount of your favorite Deck Scrub in a circular motion. From time to time our skin can be a little stubborn - when this happens, apply your favorite Deck Scrub to your dry skin and then rinse in the shower. This will give you the added exfoliation you’ll love. Seal off your results with a squeeze of your Deck Polish on clean dry skin. Stick a couple Kitty Wipes in your pocket, clutch, or bag - and feel confident that your bikini skincare is the least of your worries for at least the next 24 hours!

How do your Deck products help my bikini skincare woes?

We hear you! Irritation, redness, and ingrown hairs are super common issues that most of us women can experience when we opt to remove our hair - especially down there. Exfoliation and hydration are key to a happy and smooth kitty. Our Deck Scrubs are specially formulated to exfoliate your most delicate areas by effectively removing dead skin - giving no chance for hair to be trapped into ingrown purgatory. Our Deck Polish is the icing on the cake. We love using it directly after our hair removal appointments to help calm our freshly exposed skin, add back moisture, kill bacteria, and keep your pores closed every day after that.

Which Zandi Land Products are right for me?

A great place to start would be to take our product quiz here. If you are still unsure about which product is right for you, you can feel free to reach out to us by email at orders@zandilandbeauty.com or by text at +1(720)309-4379 and we would be more than happy to assist you.

How do I open wholesale account?

We have a great wholesale program - you can make a great profit with products that fly off the shelves (our lineup is for general bikini care, post waxing, ingrown hairs, dark spots, etc.)

Please apply here to start the process. https://zandilandprofessional.com

We will get in contact with you once you apply!

What is the difference between the Deck Scrubs?

All of our Scrubs contain physical and natural chemical exfoliants to help you feel confident in preventing and eliminating ingrown hairs, redness, and irritation in those sensitive areas where you take time to wax or shave.

Our Sensitive Scrub takes our beloved Original Scrub’s formula and adds aloe, chamomile, and comfrey to further soothe and nourish your skin. But we don’t stop there. We also use a finer physical exfoliant for a powerful yet gentle scrub. Your delicate skin will thank you!

Deck Scrub PURE is the same formula as Sensitive, and has fractionated coconut oil added. This formula is also fragrance free for extra sensitive skin types.

Why is there coconut oil your PURE products?

We use fractionated coconut oil in Deck Scrub PURE and Deck Polish PURE. Normal coconut oil (the coconut oil you might see at the grocery store) is solid at room temperate. It can then solidify on top of pores and trap bacteria, which can cause clogging.

Fractionated coconut oil is processed in a way that leaves the oil in liquid state. Since our coconut oil stays liquid, it is non-comedogenic, meaning that it will hydrate pores without clogging them. Thus, you can get all the benefits of coconut oil without having to worry about clogged pores!

Can I use both the Deck Glow and Deck Polish?

Yes. Deck Glow can be applied as the treatment step after showering on clean dry skin. Let the oil sink into the skin (30 seconds to 1 minute). You can then apply Deck Polish.

Can Deck Glow Brightening Serum be used on my face?

Yes. Our products can be used anywhere on the body. Just make sure to keep away from your eyes.

Do your Deck products help with discoloration and scarring?

We know that discoloration from hyperpigmentation and scarring can impact our confidence. While we believe you’re beautiful just the way you are, we created a product specifically formulated to help with hyperpigmentation and scarring! Meet Deck GLOW, our luxurious oil serum that has Curcumin, Amla Extract, Vitamin C and Sea Buckthorn oil made as a treatment step in your skin care routine.

What is the scent of your products?

Original and Sensitive Scrubs and Polish do have light aromas. If you prefer a fragrance free option, Deck Scrub PURE and Deck Polish PURE have no scents.

Are your products tested on animals?

No, we do not do any animal testing.

Are your products vegan?

Yes, all of scrubs and polishes are vegan.

Is Zandi Land safe for use while pregnant and breastfeeding?

Zandi Land products have not been tested for use during pregnancy and/or breastfeeding. As with any new beauty regimen, we recommend you consult with your doctor before use.

What are the results? How long does it take to see them?

Zandi Land products are like any other facial or hair care regimen: it takes at least 2 weeks of continuous daily use to see results. Over time, you should notice softer hair and that you have fewer ingrown hairs on a regular basis.

What is the difference between razor burn and razor bumps?

Though razor burn and razor bumps are caused by the same things, the skin conditions are not identical. While razor burn describes the initial redness and irritation experienced following shaving, while razor bumps occur as the shaved hair begins to grow back.

Are the soothing oils safe to use after laser hair removal?

Yes, for sure!

Where can I find these products at my local salons?

We love supporting our local retailers! We sell Zandi Land products in select retailers, which you can find here If you'd like to be a retailer, please fill our this form to apply for a wholesale partnership and to receive more information about our retail program.

Are Zandi Land products available on Amazon or Ebay?

In order to maintain product integrity, our products can only be purchased through our webites and our verified professional esthetician retailers

What is the estimated time of shipping?

There’s nothing worse than getting excited for a product - and having to wait forever to receive it. So we make shipping as quick as possible. Place your order by 10 AM Eastern Monday through Friday and you automatically unlock same day shipping. Standard delivery offers 3-5 days within the US. Shipping times may vary during peak seasons or for international addresses. You will always be able to track your order with a tracking number sent directly to you once your order is placed.

How will the product be shipped?

We ship Zandi Land in a discreet brown postal box, unbranded. For standard shipping, we either use UPS Mail Innovations, where UPS hands off the package to your local USPS post office for final delivery, or DHL with USPS, depending on the weight of your package.

Do you ship internationally?

Yes! See your shipping rates at checkout. We are also working on International Distribution so that we can get our products even closer to all of our fans around the world.

How can I apply my discount code to my order?

To apply a discount code to your order please add the items you would like to purchase to your bag then head to checkout.

At checkout you will see a box labelled "discount code", please enter your discount code here. Once you have entered your code click "Apply". Please check that your discount has been applied and the price has been adjusted before continuing to the payment. Please not that discount codes cannot be combined.

Can I use more than 1 promo code?

Unfortunately, only one promo code can be used per order.

We hope you'll visit us again soon!

I didn’t receive my order confirmation?

Ugh, technology is getting in the way of your greatness! We know that you’ve already checked your junk folder, your other email address, and waited a few moments - so we’ll spare you the troubleshooting. Shoot us an email letting us know at orders@zandilandbeauty.com. We’ll make sure to resend your confirmation and can track your order.

What are your return and refund policies?

We’re so confident you’ll love your new products, we put our names on them! But if the unexpected happens and you need to make a return, you can send unopened products back for a full refund. Just pay shipping and handling. Get all the information you need from our return and refund policies here. We’d love to hear from you to understand what went wrong. We’re only an email away at orders@zandilandbeauty.com.

My order seems to be stuck in transit. What do I do?

Please reach out to us at orders@zandilandbeauty.com with your order number and we will do our best to resolve this for you.

My order never arrived or is damaged, help!

First, check with coworkers, neighbors, and family members! Many times one of them will have your package. Second, reach out to your local USPS or UPS office to have them help you locate it using your tracking number. If neither of those work out contact us at here. Once those babies leave our warehouse with a shipping carrier, we have little control of your shipment, but we will do what we can to help troubleshoot with you.

What if I need to cancel an order?

We get it. Mistakes happen. And we will always help out as much as we possibly can, however in order to give our customers the best possible experience we try to get orders out the door quickly and may not always be able to cancel your order before it ships. Because orders are allocated as soon as you place them, if you cancel an order you will be charged at $10 cancellation fee. That amount will be subtracted from your total refund amount. If your order has already shipped and it will not be able to be cancelled. In that case, please refer to our return policy here.

What if I need to make a return?

We always want to accommodate customers with their order challenges. We have a pretty straight forward 30 day return policy. For details and return instructions visit our returns page here.

Are your products made in the US?

Our products are 100% made and filled in the US.

Are your products safe for vaginas?

Our products are bikini skin care vs being vaginal care. Our products are intended for external use only and should never be used internally.

Can men use your products?

Absolutely! Men have definitely been known to pick up some of our products. Our biology may be different and our skin may have a different texture, creating different results. But rest assured, our products can be used by anyone.

Are your products safe for pregnant women?

Our products are not for internal use, have clean ingredients and have been gynecologist approved, however not all doctors hold the same opinions on ingredients and what is best for women under their care. So, as with the use of any type of product during your pregnancy, please consult with your doctor specifically before use.